Please review common questions about mediation and Conflict Resolution Services below. If you have a question not answered, there is an email address at the bottom of the page to contact CRS.

Frequently Asked Questions

For a self-refferred case, call or complete the mediation request form to provide us with some basic information. We then contact the other party and ask if he or she is willing to try mediation. Unless court ordered, mediation is a voluntary process, so we cannot force anyone to participate. However, once we explain the process and people understand the benefits, they usually want to resolve the dispute quickly and affordably through mediation.

When a case is court ordered, we will follow the above described process. However, in these cases, the parties must participate in mediation. If someone refuses to do so, CRS notifies the court of that individual’s decision, and the court may find her/him in contempt of court

Already faced with a Court action? CRS can help reduce the time, cost, and adversarial effects of your law suit.

CRS mediators are impartial volunteers with diverse backgrounds who have completed state-approved, intensive training. Dedicated to neutrality, they facilitate the conversation, encourage people to hear each other, and help participants brainstorm solutions.

A CRS mediator has a very critical role in resolving conflict between parties. The CRS mediator is neutral, refrains from decision making or judging, ensures equality among disputants, generates movement when at an impasse, recognizes and halts manipulation by disputants, and knows that “no agreement” is better than a “forced agreement.”

CRS mediators are extensively trained in dispute resolution, and each must continue to meet the Accreditation and Re-Accreditation Guidelines enforced by the organization.

It is a DISPUTE RESOLUTION PROCESS. While many courts often refer or order parties in a lawsuit to participate, mediation is not a legal proceeding over which the court presides. However, there is legislation that spells out guidelines for mediation, such as confidentiality. The ultimate goal of mediation is to reach a mutually acceptable written agreement that the parties involved in the dispute sign. That signed agreement serves as a legally binding document.

Sometimes despite the best efforts from both parties and the experienced mediator, an agreement that satisfies everyone involved simply can’t be reached. When this happens, it’s truly a case of “no harm, no foul,” and the mediation case just ends. At that point you can take your case to the courts and proceed through the normal court process.

While we understand that filling out the court forms can feel confusing and overwhelming, our services at CRS are limited to the facilitation of mediation and the mediation services themselves. We can’t provide any legal help with your dispute, and you would need to reach out to the courts or legal counsel for help with the forms.

No, even if the mediator is an attorney, they have to remain a neutral, impartial third party throughout the mediation process and can’t provide any legal advice about your dispute. However, you can be given time to contact an attorney if needed during the process.

At Conflict Resolution Services, we don’t charge for mediation services and may even waive our fees if you meet certain criteria. However, in general we charge an administrative fee for all of the work required to set up mediation, file the paperwork, etc.

The basic idea of mediation has ancient roots, but the idea to use mediation as an alternative dispute resolution method has gained popularity in the last few decades. Why? There are several reasons, including:
  • Meditation is faster and more cost-efficient than litigation.
  • Parties involved are empowered to help reach a mutually beneficial resolution.
  • Mediation is confidential and focuses more relationships.

When a case is court ordered, the parties must participate in mediation. If someone refuses to do so, CRS notifies the court of that individual’s decision, and the consequences are decided by the judge. This may include case dismissal, default judgment in favor of the other party, or being found in contempt of court.

When an agreement is reached, the terms of the agreement will be written down and signed by all parties. The signed agreement acts as a contract that is enforceable by the courts.

Don’t worry. We’re not going to send you annoying emails that clog your inbox. The reason we need your email address is that we have to send you the documents that require your electronic signature. For example, we need a confidentiality/agreement to mediate signed before mediation. And if you reach agreement during mediation, that’s also sent to you for your electronic signature.

Disputes about construction projects can be costly and time-consuming. By avoiding the courts, you can potentially save not only money for court fees, but months or years of construction delay. To prepare for mediation, be sure to:
  • Document the nature and scope of the problem
  • Document the necessary fix or repairs
  • Document all related damages, such as those incurred due to a delay, nonperformance, etc.

Volunteering as a mediator is a rewarding way to give back to your community. On a personal level, you get the intrinsic reward of knowing you’re helping people by resolving their conflicts and relationships without the costs and stress of court. At the same time, you’re also building professional skills that can be the foundation for a successful career.

We never want money to get in the way of this valuable service, so we’re willing to cover the cost of your training in exchange for your signed volunteer commitment.

Don’t worry! Not everyone is familiar with technology, and we do our best to accommodate in those situations. If you can’t use Zoom, you can call into mediation. You just need to call our office for the phone number. And if you would like to participate via Zoom and are willing to leave home, you can also come into our office and we’ll handle the technology for you on our computer.

Yes, and we know what a stressful situation that can be. Our impartial, third-party mediators are trained in techniques that allow both parties to have their sides heard. They can help tenants communicate with their landlords to explore options that may not be available if the dispute was to go to the courts.

No, not even close. It’s true you shouldn’t believe everything you see on TV! While a court can order you to participate in mediation, an agreement in mediation is NEVER forced on those involved.

Instead, mediation works toward an agreement that both sides can agree on. Whereas one person must “lose” in the courts, mediation has a high success rate and can provide a “win-win” solution.

While a majority of our mediation sessions are done via Zoom, many conflicts can be mediated in-person as long as both parties agree to it. The exception would be if a personal protection order is in place, but generally speaking, in-person mediation is often an option.

The Michigan Agricultural Mediation Program (MAMP) offers free mediation services to Michigan farmers to resolve their disputes outside of court. Farmers’ disputes covered by this grant can range from contract issues, estate and probate complications, adverse determinations by the USDA, bankruptcy, and just about any other conflict they may face concerning their farm.

Anyone can request mediation. However, participation in mediation is voluntary—unless ordered by the courts—so we can’t force anyone to participate. But once we explain the process and people understand the benefits, they usually want to resolve the dispute quickly and affordably through mediation.

Yes, you can at Conflict Resolutions Services, but there will have to be additional precautions put into place.
  1. Mediation will have to be done via Zoom—in-person mediation isn’t an option.
  2. The victim must have an attorney present during mediation.
  3. To avoid direct contact between parties, there will likely be breakout rooms used during the mediation, in which the mediator will go back and forth between both parties.

If you’re facing a dispute, you likely want it resolved as quickly as possible. Taking a case to court can be a lengthy, expensive process, so you’ve decided to use mediation. How soon can we mediate your case? We typically schedule mediations between four and six weeks out, but may be able to address your case sooner in certain situations.

When your employees are constantly fighting and it affects both your workplace morale and productivity, you want to get to the root of the matter as quickly as possible. But because you have to remain impartial, it can be hard to know what to do.

Enter mediation.

By using a neutral, third-party mediator, your employees can both present their perspectives on the situation and work together with the mediator to come to a mutually beneficial agreement that doesn’t put you in the middle.

The answer is both yes and no. For cases other than small claims disputes, your attorney can be present in mediation to provide you with any legal advice as needed. But unless there are special circumstances such as a personal protection order or domestic violence, attorneys take a back seat in mediation.

Our well-trained mediators work with both sides to ensure all perspectives are heard, and that all involved parties are satisfied with the collaborative resolution.

If your children are constantly misbehaving, and nothing that you’re doing is seeming to help the problem, it’s time to give mediation a try. Using a neutral, specially trained mediator, we can help you and your children uncover the root of the issue, and then draft an agreement between you and your children that outlines the guidelines and consequences of their actions.
This helps take the “bad guy” role off your plate and instead positions you as someone willing to hear every side and collaboratively work towards a solution.

When allegations of child abuse and/or neglect result in children being removed from a home, it triggers a series of complex steps to ensure those innocent children are placed in a safe, permanent environment that’s in their best interest. Child protection mediation involves using a neutral third party—a specially trained mediator—to help everyone involved collaborate to find a mutually agreeable, beneficial solution for the children.

Unless ordered by a judge, mediation is a voluntary process, which means no one can be forced to participate. However, once we reach out to them to explain the process and that mediation can often save time, money, and stress, as well as produce a win-win resolution, they usually want to resolve the dispute quickly and affordably through mediation.

Are you looking for an alternative way to resolve a dispute that would typically be filed as a small claims or landlord/tenant case in the district court? MI-Resolve is a new service supported by the Michigan Supreme Court’s Administrative Office that provides a free, quick and easy means of resolving disputes through the use of mediation.

Mediation is a process in which a trained neutral third party—the mediator—works with the parties involved to identify a solution to a dispute that best works for them. Unlike the courts where one person must lose, mediation is a “win/win” situation.

The MI-Resolve Family System is specifically designed to help families work together to create everything from new agreements regarding parenting time to revising current court-ordered plans and even creating news plans to make up for missed time — all through the help of a highly trained mediator on a secure online platform.

When faced with a legal conflict, choosing mediation provides a variety of benefits, including the fact it’s faster and more inexpensive than taking your conflict to court. Through the help of an impartial third person — a trained and experienced mediator — disputes can be settled without standing in front of a judge.

Mediation ends in agreement about 70% of the time. And whereas one person must lose in the courts, mediation allows both parties involved to walk away with a win.

In simple terms, peacemaking refers to restoring peace in situations of conflict through processes such as mediation, while restorative justice focuses on the people and relationships instead of just the violation of law or rules. Both seek to hold the offender accountable for his or her actions and repair the harm they may have caused, but with a focus on also mending relationships and addressing the reason the conflict occurred, reducing the likelihood of it happening again.
Instead of a win-lose situation, peacemaking like mediation provides a win-win solution.

One big factor is the difference in cost. While the fees for both will vary depending on each individual case, private mediators can cost upwards of $300/hour, whereas CRS charges only an administrative fee, which is $125 per party in most cases, because our mediators are volunteers.
But just because it costs less doesn’t mean it’s not still providing an exceptional service. Our mediators have more than 40 hours of state-approved mediation training and a passion for helping those in their community save time, money, and stress by resolving their disputes out of the courts.

If your question was not answered, please email casemanager@CRSmediationTC.org. Please remember that CRS Staff CANNOT provide legal advice.