Tag Archive for: mediation

Benefits of Workplace Mediation

There’s no perfect workplace, and with professional settings filled with people from different backgrounds and points of view, there will be conflict among employees at some point among even the most cohesive teams. While many small arguments can be handled internally, some disputes can quickly escalate into much larger confrontations that put management and executives in a difficult position. When workplace conflicts threaten to disrupt the rest of the team, it may be time to turn to workplace mediation. 

What Is Workplace Mediation?

Workplace mediation is an alternative conflict management process where a trained, impartial mediator can help resolve disputes between employees before it escalates further. The mediator hears both sides of the story and works with the parties involved to reach a mutually beneficial resolution. This is advantageous for not only the employees involved, but also the company as a whole because the dispute can be handled outside of a courtroom, making it a faster and more affordable option. Not only that, but mediation has a success rate of 70-80%, with both sides “winning” instead of one side losing in court.

You can read more about the mediation process and what to expect here. 

When Should You Consider Workplace Mediation?

It often won’t be the employees themselves who turn to mediation to resolve the conflict, but management who becomes aware of the issue and feels external resolution should be employed. Intervention should happen sooner rather than later, as there will be less of a negative effect on workplace morale and a better chance of success. Each situation is unique, but there are some common indications that may prompt you to turn to mediation. 

Accusations of Inappropriate Behavior or Discrimination 

Whether it’s a politically incorrect joke or blatant discrimination, if an employees feels a colleague’s behavior makes them uncomfortable, this could potentially escalate into creating an 

intolerable workplace environment for even more employees. Instead of “blaming” the employee accused of this behavior, a mediator can help them recognize that their behavior is problematic and facilitate an apology and agreement to prevent this in the future.

A Difference in Work Styles

Every employee brings their personality to the workplace, and there are times that their work style will clash with coworkers who don’t see eye to eye on a personal or professional level. This can cause disagreements, interrupt productivity, and even create an uncomfortable situation for other teammates. The mediator can facilitate an open discussion about these differences and work with the employees to productively see both sides, work towards a resolution, and stop those small disagreements before they snowball into bigger issues. 

Misinterpretation and Miscommunication 

It could be something as simple as instructions or a comment being misinterpreted in the wrong way that resulted in a deeper miscommunication and disruptive conflict. In these instances, a mediator can help the employees see what went wrong in what was previously a productive working relationship, and then work with both sides to find ways to improve communication going forward.

Benefits of Workplace Mediation

Beyond the obvious benefit of mediation in resolving conflicts and working to tame workplace tensions, there are also a variety of additional reasons to consider conflict management strategies for a company. 

Foster Productive Dialogue

The goal of mediation isn’t just to resolve a workplace issue, but rather to resolve the issue while facilitating constructive discussion on why it happened and ways to ensure the same conflict won’t happen again. A mediator can impartially guide the dialogue in a way that employees learn strategies to better express themselves and find resolutions that leave everyone satisfied with the outcome—making mediation both a productive and proactive solution. 

Improve Relationships

Many arguments end with resentment, and while there’s no way to completely avoid the emotion attached to that, there are logical steps that can be taken to help improve workplace relationships both before and after a conflict. A neutral mediator can help both sides understand each perspective and offer constructive techniques and communication tools to better handle future disagreements, which in turn can help improve employee relationships. 

Enhance Workplace Culture

No one wants to work in an environment where uncomfortable disagreements and clashing employee perspectives regularly occur—and go unchecked. Workplace mediation can help create a culture of effective communication and mutual respect among everyone who works there, with employees more willing to collaborate secure in the knowledge their ideas and concerns can be freely shared and acknowledged. 

Better Employee Engagement and Retention

A more positive workplace culture and improved relationships often means employees will want to stick around. Mediation shows each person that the company knows how to properly—and fairly—handle internal disputes and that they care about the well-being of each employee. 

Ready to Put Mediation to Work? 

Some workplace disputes require a neutral third-party in order to not only resolve the conflict, but also ensure that management can remain impartial so additional conflicts aren’t created as a result of “picking” sides. When there are tensions among your team, workplace mediation can be just the thing to help facilitate dialogue, provide the tools needed to communicate more effectively going forward, and reach a solution that leaves every employee satisfied with the outcome.

Reach out to Conflict Resolution Services today to put mediation to work for your organization.  

/by

What is Child Protection Mediation?

According to the Centers for Disease Control and Prevention, one in every seven children in the U.S. experiences abuse or neglect every year—a number they say is likely underestimated due to unreported cases. These children not only suffer physical and emotional effects, but they’re also at an increased risk of future additional victimization, substance abuse and changes in brain development that can lead to learning difficulties and limited career opportunities.

In order to protect these children, they’re often removed from their homes and placed in a safer environment, but it’s not an easy process. Court cases can be stressful, expensive and lengthy, and often do nothing to address the root of the issue and work towards change and reconciliation. That’s where child protection mediation can step in.

What is Child Protection Mediation?

When allegations of child abuse and/or neglect result in children being removed from a home, it triggers a series of complex steps to ensure those innocent children are placed in a safe, permanent environment that’s in their best interest. While that’s the end goal, it often involves a diverse group of adults—biological parents, foster parents, attorneys and child protection professionals—making communication difficult.

Child protection mediation involves using a neutral third party—a specially trained mediator—to help everyone involved collaborate to find a mutually agreeable, beneficial solution for the children. Instead of working against each other, the confidential process of meditation is non-confrontational and allows all sides to share their perspectives and input on what they feel is best for the child.

Not only is this faster and less expensive than resolving conflicts in the courts, but it keeps the focus on the most important issue at hand—positive outcomes for the child, and hopefully a new path of resolution, rehabilitation and reconciliation for the families.

The Child Protection Mediation Process

The child protection mediation process may vary based on the allegations and the courts. If it’s decided that mediation is appropriate for the dispute, there is a general set of steps that can be taken. A specially trained mediator will first explain their role, the goals, and ground rules, including the fact that you’re there to work cooperatively toward a resolution, and not to assign blame.

Each party will then have the opportunity to explain their perspective on the child protection dispute, the consequences this situation has had on the child and what they feel would be the best resolution for all involved. The mediator will guide the conversation in an impartial way that ensures both sides have time to make their voices heard without being interrupted. Mediated issues might also include conditions the parents must satisfy or services they will use before the children can return home, such as child care options, parenting classes and rehabilitation programs.

When there are no outstanding questions, the mediator will shift the conversation to reaching a solution and terms of the agreement. While the goal is often to create a plan that ends with reunifying the family and finding the best placement for the child until that can happen, that reconciliation isn’t always possible. In those situations, the goal then shifts to finding a new long-term placement that’s the safest, most suitable for the child.

When resolution is reached, the terms of the agreement will be written down and signed by all parties. The signed agreement is then sent to the courts to be incorporated into an order.

The Benefits of Child Protection Mediation

Mediation is unique in that the resolution allows all parties to walk away with a win, whereas in the courts there’s often a clear winner and loser. It facilitates non-confrontational communication between families, foster parents, relatives, and others involved in the case. One of the key benefits of mediation is that it’s participatory and gives parents that opportunity to contribute to the conversation, process and resolution, often resulting in fresh perspectives and a solution that benefits all those involved—especially the children.

The benefits of child protection mediation include:

  • Opportunity to learn more about their behavior and examine possible solutions, without a focus on blame.
  • Less expensive and time-consuming than the courts.
  • Increases understanding of what’s best for the child.
  • Reduces conflict between the parents and professionals.
  • Increases the ability of the child’s care team to work together effectively.
  • Opens up the lines of communication between all involved.
  • Improves the quality of and adherence to the agreement due to greater input from
    all parties.

We’re Here to Help Families Work Together

Safety, support and a stress-free place to call home are things that every child not only needs, but that they deserve. By using child protection mediation services to collaboratively resolve disputes, you have the opportunity to reach a more cohesive solution and foster a more positive relationship going forward, never losing sight of what’s really important—what’s best for the kids.

Reach out to Conflict Resolution Services at 231-941-5835 or casemanager@crsmediationtc.org. We’re here to help.

/by
Mother with female child

Additional Resource Available to Parents of Children with Special Needs through Special Education Mediation Services

Whether you’re a parent or an educator, your goal is to meet the emotional, physical, and educational needs of each student, and that requires good communication between everyone that’s involved. However, there are times when challenges will require additional support to help parents and schools find common ground to meet the educational needs of the student. When you need to resolve a dispute, manage complex meetings, or improve the relationship with the school team, the answer may just be special education mediation. 

Conflict Resolution Services provides Special Education mediation free of charge for Antrim, Benzie, Grand Traverse, Leelanau, Missaukee, and Wexford counties’ schools and residents through the Special Education Mediation Program. These services are federally funded through the Individuals with Disabilities Education Act (IDEA) and paid for by a grant from the Michigan Office of Special Education.

What are Special Education Mediation Services? 

Special Education Mediation Services (SEMS) are an effective way to help support cooperation and teamwork between those who are directly involved in the students’ education and well-being. The overall goal — to improve educational outcomes — involves using a neutral third-party, specially trained mediator to help parents and educators collaborate to find a mutually agreeable, beneficial solution. 

Mediation is non-confrontational and a way of working together to find a solution, rather than working against each other. Both sides have an opportunity to share their view on the situation, contribute ideas, and provide feedback in a confidential setting. Not only does this help to resolve issues quickly and avoid lengthy and costly court proceedings, but it keeps the focus on what’s important — positive outcomes for the child. 

Benefits of Special Education Mediation Services

When faced with a challenge regarding your child’s educational services and outcomes, special education mediation services can help in a variety of ways.

Resolve disagreements

Both educators and parents are busy and under a lot of pressure to handle a wide range of complex, often difficult special education issues, and it can understandably get emotional. A trained special education mediator can provide a safe, neutral environment to guide the conversation and ensure all parties have equal opportunity to express their point of view. They also keep everyone on topic, and help identify and evaluate options to resolve the dispute and create a legally enforceable agreement regarding the solution. 

Mediation results in a 70-80% agreement rate, and the speed of mediation as opposed to the courts means students benefit from those solutions in a more timely fashion without the constraints of state complaint and due process timelines. This means both more time and money can be spent on educating — which is the ultimate goal. 

Manage complex meetings

Planning the educational services for students often requires a variety of meetings, whether that’s about IEP, IFSP, BIP, MET, MDR or planning a conference. If any of the participants are uneasy about a meeting or the relationship between caregivers and educators is strained in any way, participants can request a neutral, third-party mediator to facilitate the meeting process. 

The facilitator can create an agenda based on the participant’s input, and they’re trained to keep the conversation on track and on topic, centered on the needs of the student, while helping to negotiate disagreements without taking sides. 

Training to improve communication and relationships

Mediation services can greatly help to improve communication between parents and educators, but it’s also important to learn collaborative communication and dispute resolution techniques so that all parties can more effectively make decisions going forward — and hopefully avoid future disagreements.

Skills like active listening, empathy, and framing issues in a neutral fashion can help to promote collaboration, but they’re not always the easiest skills to understand or implement. SEMS offers a variety of workshops that can be adapted to the unique needs of your situation, including: 

  • Dispute Resolution Options in Special Education 
  • Conflict Resolution and Communication in Special Education 
  • Discipline for Students with Disabilities 
  • Effective IEP Team Meeting Participation Techniques 
  • How to Develop Trusting Relationships Between Families and Schools 
  • How to Communicate with the Most Challenging Personalities 

SEMS provides the materials and trainers at no cost to organizations that work with special education students. The only thing the hosting organization has to do is arrange the location, promotion, registration, and provide refreshments. 

Interested in Special Education Mediation Services? 

The use of these no-cost services allows parents and educators to spend less time, energy, and money on resolving disagreements and more time focused on positive educational outcomes and the growth of the students. 

For more information, please call 833-KIDS 1ST or 833-543-7178 or visit mikids1st.org. Requests for services are processed through the SEMS central office with local service delivery coordinated by Conflict Resolution Services.

/by

Volunteering at Michigan Community Dispute Resolution Centers

The State of Michigan has for many years been a leader in the use of conciliation, mediation, and other forms of voluntary dispute resolution as an alternative to the judicial process. Among the most important steps implemented by the state to support the use of ADR is the Michigan legislature’s creation of the Community Dispute Resolution Program (CDRP)[1], under which the state authorized the creation of not-for-profit Community Dispute Resolution Centers (CDRCs). There are currently sixteen Centers across Michigan. These CDRCs help resolve community disputes and provide timely and low-cost ADR services to litigants and others who may not otherwise be able to afford such services. The CDRCs are partially funded by the Michigan Supreme Court Administrative Office of Dispute Resolution and rely heavily on the support of hundreds of volunteer mediators and facilitators across the state. The CDRCs provide critical ADR support to all Michigan Courts, resulting in the resolution of thousands of cases and other pre-litigation disputes that would otherwise require time-consuming and expensive trials to be resolved.[2]

In addition to their role to assist Michigan Courts in the early resolution of cases, the CDRCs also provide outstanding opportunities for professional development and service by Michigan lawyers whose practices include private ADR services, or those who simply wish to learn more about ADR for the benefit of their clients. Among the reasons to consider volunteering at your local CDRC are the following:

  • Experience. Many Michigan lawyers who complete civil, domestic, or other mediation training programs required to serve as mediators find that once they are certified as a mediator it can be difficult to obtain mediation assignments from their local courts. This is often due to the lack of experience that newly trained mediators have in mediating actual cases.

    The CDRCs offer excellent opportunities for lawyers seeking to build their mediation resumes. With the increasing numbers of cases referred to the CDRCs by our Courts, the centers are always looking for qualified mediators to handle cases, most of which are mediated in a few hours or less.    
  • Mentoring. Similar to the practice of law, mentoring is an important part of becoming a skilled mediator. The CDRCs are well-equipped to mentor mediators who volunteer at the Centers. These opportunities may include observing other mediators, co-mediating cases with more experienced mediators, and training opportunities offered by the Centers for their volunteers.
  • Pro Bono Obligations. The Michigan State Bar policy on pro bono legal services strongly encourages Michigan lawyers to contribute a minimum of 30 hours of no fee or reduced fee legal services to needy members of their communities.[1] The CDRCs offer Michigan lawyers with many opportunities to fulfill their pro bono obligations, by serving as mediators or facilitators for the Centers, by working as members of their Centers’ Boards of Directors, or even by making financial donations to the Centers as qualified not-for-profit service providers.
  • Exposure to Courts. The substantial majority of cases mediated through the CDRCs are cases assigned by Courts in each of the Centers’ geographic territories. If you are looking for opportunities to be recognized as a skilled and effective mediator by the Courts in your area, volunteering as a mediator at your local CDRC is a terrific way to do so.
  • Skills Development. Volunteers at CDRCs can gain skills such as active listening, negotiation, and problem-solving. These skills not only benefit them in their personal lives but also enhance their law practices, making them valuable assets for use with clients and in their firms. Utilizing these skills, volunteers become adept at fostering positive relationships, promoting collaboration, and finding beneficial solutions to cases and other disputes in which their clients are involved, thus enhancing their overall effectiveness and success as lawyers.

Want to Learn More About Mediating at a Community Dispute Resolution Center?

To learn more about mediation, and ADR services offered by the CDRCs, check out the videos at https://www.courts.michigan.gov/administration/offices/office-of-dispute-resolution/ODR_videos/.

Interested in Volunteering?

Volunteering at your local CDRC is quick and easy. A list of the CDRCs, along with links to each of their websites, a list of counties served by each Center, and the names and contact information for the Directors of each Center is available at the Michigan Community Mediation Association website (https://www.michiganmediates.org/mediation-centers/). If you are interested, give your local Center a call or send an email – you will find your Center ready to answer any questions you have about volunteering, and ready to make you a part of its team!

[1] Community Dispute Resolution Act, MCL Section 691.1551, et. seq.

[2] See, for example, the 2023 Annual Report of the Community Dispute Resolution Program, available at https://www.courts.michigan.gov/49c1a9/siteassets/reports/odr/2023_cdrp_annual_report.pdf.

[3] See the State Bar of Michigan Voluntary Pro Bono Standard, available at https://www.michbar.org/programs/atj/voluntarystds.

/by

Tag Archive for: mediation

Nothing Found

Sorry, no posts matched your criteria