Please review common questions about mediation and Conflict Resolution Services below. If you have a question not answered, there is an email address at the bottom of the page to contact CRS.
Frequently Asked Questions
How is a mediation set up?
For a self-refferred case, call or complete the mediation request form to provide us with some basic information. We then contact the other party and ask if he or she is willing to try mediation. Unless court ordered, mediation is a voluntary process, so we cannot force anyone to participate. However, once we explain the process and people understand the benefits, they usually want to resolve the dispute quickly and affordably through mediation.
When a case is court ordered, we will follow the above described process. However, in these cases, the parties must participate in mediation. If someone refuses to do so, CRS notifies the court of that individual’s decision, and the court may find her/him in contempt of court
Already faced with a Court action? CRS can help reduce the time, cost, and adversarial effects of your law suit.
Who are the mediators?
CRS mediators are impartial volunteers with diverse backgrounds who have completed state-approved, intensive training. Dedicated to neutrality, they facilitate the conversation, encourage people to hear each other, and help participants brainstorm solutions.
A CRS mediator has a very critical role in resolving conflict between parties. The CRS mediator is neutral, refrains from decision making or judging, ensures equality among disputants, generates movement when at an impasse, recognizes and halts manipulation by disputants, and knows that “no agreement” is better than a “forced agreement.”
CRS mediators are extensively trained in dispute resolution, and each must continue to meet the Accreditation and Re-Accreditation Guidelines enforced by the organization.
Is mediation a legal process?
It is a DISPUTE RESOLUTION PROCESS. While many courts often refer or order parties in a lawsuit to participate, mediation is not a legal proceeding over which the court presides. However, there is legislation that spells out guidelines for mediation, such as confidentiality. The ultimate goal of mediation is to reach a mutually acceptable written agreement that the parties involved in the dispute sign. That signed agreement serves as a legally binding document.
What happens if we don’t reach agreement in mediation?
Sometimes despite the best efforts from both parties and the experienced mediator, an agreement that satisfies everyone involved simply can’t be reached. When this happens, it’s truly a case of “no harm, no foul,” and the mediation case just ends. At that point you can take your case to the courts and proceed through the normal court process.
I need help filling out court forms. Can CRS help?
While we understand that filling out the court forms can feel confusing and overwhelming, our services at CRS are limited to the facilitation of mediation and the mediation services themselves. We can’t provide any legal help with your dispute, and you would need to reach out to the courts or legal counsel for help with the forms.
What if I need legal advice during mediation? Can the mediator help?
No, even if the mediator is an attorney, they have to remain a neutral, impartial third party throughout the mediation process and can’t provide any legal advice about your dispute. However, you can be given time to contact an attorney if needed during the process.
If you’re a non-profit why do I have to pay for services?
At Conflict Resolution Services, we don’t charge for mediation services and may even waive our fees if you meet certain criteria. However, in general we charge an administrative fee for all of the work required to set up mediation, file the paperwork, etc.
I’ve never heard of mediation. Is it something new?
- Meditation is faster and more cost-efficient than litigation.
- Parties involved are empowered to help reach a mutually beneficial resolution.
- Mediation is confidential and focuses more relationships.
What happens if you don’t show up to court-ordered mediation?
When a case is court ordered, the parties must participate in mediation. If someone refuses to do so, CRS notifies the court of that individual’s decision, and the consequences are decided by the judge. This may include case dismissal, default judgment in favor of the other party, or being found in contempt of court.
What does it mean that a mediation agreement is legally binding?
When an agreement is reached, the terms of the agreement will be written down and signed by all parties. The signed agreement acts as a contract that is enforceable by the courts.
Why is CRS asking for my email address?
Don’t worry. We’re not going to send you annoying emails that clog your inbox. The reason we need your email address is that we have to send you the documents that require your electronic signature. For example, we need a confidentiality/agreement to mediate signed before mediation. And if you reach agreement during mediation, that’s also sent to you for your electronic signature.
Why should I use mediation to resolve my dispute with a contractor?
- Document the nature and scope of the problem
- Document the necessary fix or repairs
- Document all related damages, such as those incurred due to a delay, nonperformance, etc.
Can I volunteer as a mediator if I can’t afford the training?
Volunteering as a mediator is a rewarding way to give back to your community. On a personal level, you get the intrinsic reward of knowing you’re helping people by resolving their conflicts and relationships without the costs and stress of court. At the same time, you’re also building professional skills that can be the foundation for a successful career.
What do I do if I don’t know how to use Zoom?
Don’t worry! Not everyone is familiar with technology, and we do our best to accommodate in those situations. If you can’t use Zoom, you can call into mediation. You just need to call our office for the phone number. And if you would like to participate via Zoom and are willing to leave home, you can also come into our office and we’ll handle the technology for you on our computer.
Help! I’m about to be evicted. Can mediation help?
Yes, and we know what a stressful situation that can be. Our impartial, third-party mediators are trained in techniques that allow both parties to have their sides heard. They can help tenants communicate with their landlords to explore options that may not be available if the dispute was to go to the courts.
I’ve seen on TV that a judge orders people to mediate until there is an agreement. Is this how it works?
No, not even close. It’s true you shouldn’t believe everything you see on TV! While a court can order you to participate in mediation, an agreement in mediation is NEVER forced on those involved.
Can we mediate in person?
While a majority of our mediation sessions are done via Zoom, many conflicts can be mediated in-person as long as both parties agree to it. The exception would be if a personal protection order is in place, but generally speaking, in-person mediation is often an option.
What types of disputes are appropriate for agricultural mediation?
The Michigan Agricultural Mediation Program (MAMP) offers free mediation services to Michigan farmers to resolve their disputes outside of court. Farmers’ disputes covered by this grant can range from contract issues, estate and probate complications, adverse determinations by the USDA, bankruptcy, and just about any other conflict they may face concerning their farm.
Do I need a referral to use CRS?
Anyone can request mediation. However, participation in mediation is voluntary—unless ordered by the courts—so we can’t force anyone to participate. But once we explain the process and people understand the benefits, they usually want to resolve the dispute quickly and affordably through mediation.
There is a PPO in place. Can we still mediate?
- Mediation will have to be done via Zoom—in-person mediation isn’t an option.
- The victim must have an attorney present during mediation.
- To avoid direct contact between parties, there will likely be breakout rooms used during the mediation, in which the mediator will go back and forth between both parties.
When can you mediate my case?
If you’re facing a dispute, you likely want it resolved as quickly as possible. Taking a case to court can be a lengthy, expensive process, so you’ve decided to use mediation. How soon can we mediate your case? We typically schedule mediations between four and six weeks out, but may be able to address your case sooner in certain situations.
Two of my employees can’t get along. What can I do?
When your employees are constantly fighting and it affects both your workplace morale and productivity, you want to get to the root of the matter as quickly as possible. But because you have to remain impartial, it can be hard to know what to do.
Enter mediation.
Can I have my attorney in mediation?
The answer is both yes and no. For cases other than small claims disputes, your attorney can be present in mediation to provide you with any legal advice as needed. But unless there are special circumstances such as a personal protection order or domestic violence, attorneys take a back seat in mediation.
Can you make my kids behave?
What is child protection mediation?
When allegations of child abuse and/or neglect result in children being removed from a home, it triggers a series of complex steps to ensure those innocent children are placed in a safe, permanent environment that’s in their best interest. Child protection mediation involves using a neutral third party—a specially trained mediator—to help everyone involved collaborate to find a mutually agreeable, beneficial solution for the children.
Can I force someone to participate in mediation?
Unless ordered by a judge, mediation is a voluntary process, which means no one can be forced to participate. However, once we reach out to them to explain the process and that mediation can often save time, money, and stress, as well as produce a win-win resolution, they usually want to resolve the dispute quickly and affordably through mediation.
What is MI-Resolve?
Are you looking for an alternative way to resolve a dispute that would typically be filed as a small claims or landlord/tenant case in the district court? MI-Resolve is a new service supported by the Michigan Supreme Court’s Administrative Office that provides a free, quick and easy means of resolving disputes through the use of mediation.
What is MI-Resolve Family?
The MI-Resolve Family System is specifically designed to help families work together to create everything from new agreements regarding parenting time to revising current court-ordered plans and even creating news plans to make up for missed time — all through the help of a highly trained mediator on a secure online platform.
How successful is mediation?
When faced with a legal conflict, choosing mediation provides a variety of benefits, including the fact it’s faster and more inexpensive than taking your conflict to court. Through the help of an impartial third person — a trained and experienced mediator — disputes can be settled without standing in front of a judge.
What is restorative justice and peacemaking?
Why should you choose Conflict Resolution Services (CRS) for mediation over a private mediator?
If your question was not answered, please email casemanager@CRSmediationTC.org. Please remember that CRS Staff CANNOT provide legal advice.
Resource Links
Here are some helpful links related to our work. They will open in a new window, so just close that window to return to this page.
- Michigan State Court Administrator’s Office
- State Bar of Michigan
- Michigan Special Education Mediation Program
- Michigan Behavioral Health Mediation Services
- Traverse City Area Chamber of Commerce
- 86th District Court (Grand Traverse, Leelanau and Antrim Counties)
- Friend of the Court (Grand Traverse, Leelanau and Antrim Counties)
- 13th Circuit Court (Grand Traverse, Leelanau and Antrim Counties
- 19th Circuit Court (Benzie County)
- Friend of the Court (Benzie County)
- 85th District Court (Benzie County)
- 84th District Court (Wexford and Missaukee Counties)
- Friend of the Court (Wexford and Missaukee Counties)
- 28th Circuit court (Wexford and Missaukee Counties)

